{
  "id": 6562076,
  "title": "43% of Consumers See Digital Wallets in Their AI Shopping Future",
  "url": "https://urgent.news/2026/09/10/43-of-consumers-see-digital-wallets-in-their-ai-shopping-future",
  "topic": "ai",
  "section": "AI",
  "published": "2026-09-10T08:00:25.000Z",
  "source": {
    "name": "PYMNTS",
    "slug": "pymnts",
    "url": "https://www.pymnts.com/consumer-insights/2026/43-percent-of-consumers-see-digital-wallets-in-their-ai-shopping-future/"
  },
  "original_language": "en",
  "account": "A recent survey reveals that 43% of consumers anticipate linking digital wallets to artificial intelligence for purchases within the next two years. This trend highlights the growing importance of payment preferences in the online shopping experience. The PYMNTS Intelligence report, \"The Hidden Costs of Checkout Gaps,\" conducted in collaboration with PayPal, examines why shoppers abandon their carts and how merchants can retain them. Nearly 56 million U.S. consumers left online carts in the previous 30 days due to unavailable payment methods. Buy now, pay later options also contributed significantly to lost sales. Merchants must address these payment gaps to optimize their checkout experiences. The study found that financial constraints influence checkout decisions, with 29% of low-income consumers abandoning carts due to unavailable payment methods. Digital wallet users are particularly protective of their preferred wallets, with one in four leaving a merchant entirely if their preferred wallet isn't accepted. Merchants should consider implementing customer controls, such as purchase approvals and spending limits, to ease consumers' concerns about AI-driven purchases. The report emphasizes that payment choice is crucial beyond a single transaction, impacting overall customer relationships.",
  "summary": "A full shopping cart looks promising until the shopper can’t find a way to pay. The merchant has done the hard work of winning their interest, only to lose the sale at checkout. Digital wallet payment preferences can play a major role in whether shoppers complete a purchase or abandon their carts. “The Hidden Cost […] The post 43% of Consumers See Digital Wallets in Their AI Shopping Future…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}