{
  "id": 6463589,
  "title": "As 988 transformed crisis care, counselors balanced new rules with professional judgment",
  "url": "https://urgent.news/2026/09/09/as-988-transformed-crisis-care-counselors-balanced-new-rules-with",
  "topic": "science",
  "section": "Science",
  "published": "2026-09-09T19:00:04.000Z",
  "source": {
    "name": "Medical Xpress",
    "slug": "medical-xpress",
    "url": "https://medicalxpress.com/news/2026-09-crisis-counselors-professional-judgment.html"
  },
  "original_language": "en",
  "account": null,
  "summary": "When the 988 Suicide & Crisis Lifeline launched nationwide in 2022, it brought new resources and greater standardization to crisis hotlines across the country. For counselors answering those calls, it also meant balancing new performance expectations with the needs of people in distress.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}