{
  "id": 6432179,
  "title": "National Consumer Helpline Facilitates Over ₹105 Crore In Refunds To Consumers Across 35 Sectors",
  "url": "https://urgent.news/2026/09/09/national-consumer-helpline-facilitates-over-105-crore-in-refunds-to",
  "topic": "world",
  "section": "World",
  "published": "2026-09-09T14:21:34.000Z",
  "source": {
    "name": "Free Press Journal",
    "slug": "free-press-journal",
    "url": "https://www.freepressjournal.in/business/national-consumer-helpline-facilitates-over-105-crore-in-refunds-to-consumers-across-35-sectors"
  },
  "original_language": "en",
  "account": "New Delhi, September 9, 2026: The National Consumer Helpline (NCH) facilitated refunds of more than Rs 105 crore to consumers across 35 sectors for grievances addressed between April 25, 2025 and July 31, 2026, according to the government. The e-commerce sector led with over 1,00,466 refund-related complaints, resulting in refunds exceeding Rs 74 crore. The Travel and Tourism sector followed, with refunds surpassing Rs 10 crore. During May 2026 to July 2026, refund amounts in the e-commerce sector ranged from Rs 1 to Rs 35,83,790, addressing a variety of consumer grievances. Union Minister Pralhad Joshi highlighted the NCH's role in strengthening consumer protection by providing timely grievance redressal at the pre-litigation stage. The NCH operates through a digital convergence mechanism, forwarding consumer complaints to companies for resolution within set timelines. The platform reaches both metropolitan cities and remote regions, reflecting its nationwide scope in consumer grievance redressal. For instance, in Bengaluru, a consumer received a full refund of Rs 47,490 after the NCH intervened in a delayed mobile phone delivery. In Andhra Pradesh, a consumer received a refund for an incompatible USB enclosure after registering a grievance with the NCH. In Udalguri, Assam, a consumer received a refund of Rs 5,000 for a cancelled two-wheeler booking and delayed refund.",
  "summary": "New Delhi, September 9, 2026: The government on Wednesday said the National Consumer Helpline (NCH) has facilitated refunds of more than Rs 105 crore to consumers across 35 sectors by addressing 1,66,189 refund-related grievances during April 25, 2025 to July 31, 2026. The e-commerce sector accounted for the largest share of refund-related grievances, with 1,00,466 complaints resulting in refunds…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}