{
  "id": 6418271,
  "title": "How Domino’s app redesign went wrong and what CX leaders can learn",
  "url": "https://urgent.news/2026/09/09/how-dominos-app-redesign-went-wrong-and-what-cx-leaders-can-learn",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-09-09T12:34:00.000Z",
  "source": {
    "name": "Restaurant Dive",
    "slug": "restaurant-dive",
    "url": "https://www.restaurantdive.com/news/how-dominos-app-redesign-went-wrong-and-what-cx-leaders-can-learn/829769/"
  },
  "original_language": "en",
  "account": null,
  "summary": "Full-scale redesigns are increasingly out of step with how leading brands manage digital experiences, experts say.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}