{
  "id": 6146260,
  "title": "KLIA rolls out 'Malaysian Hospitality' for passengers hit by volcanic ash disruption",
  "url": "https://urgent.news/2026/09/07/klia-rolls-out-malaysian-hospitality-for-passengers-hit-by-volcanic",
  "topic": "world",
  "section": "World",
  "published": "2026-09-07T15:15:04.000Z",
  "source": {
    "name": "New Straits Times",
    "slug": "new-straits-times",
    "url": "https://www.nst.com.my/news/nation/2026/09/1527883/klia-rolls-out-malaysian-hospitality-passengers-hit-volcanic-ash"
  },
  "original_language": "en",
  "account": "Sepang: Kuala Lumpur International Airport (KLIA) is ramping up its support for passengers impacted by flight delays due to volcanic ash from Anak Krakatau, showcasing its Malaysian Hospitality by ensuring their comfort while awaiting further information. According to KLIA senior general manager Abd Hasman Abd Muhimin, the disruption has affected 6,279 passengers across 59 flights departing from Terminals 1 and 2 since yesterday. Currently, only 59 passengers remain at KLIA, with the majority receiving accommodation in Kuala Lumpur or the Klang Valley, or being assisted with alternative travel to destinations like Surabaya and Aceh before proceeding to Jakarta by land. Abd Hasman praised the Airport Crisis Management Team (ACMT) for coordinating assistance among Malaysia Airports, airlines, ground handlers, and authorities in response to Jakarta's airspace closure. Special gathering spots have been set up at 11 locations within satellite buildings, contact piers, and terminals, offering passengers drinks and light refreshments. For those needing accommodation away from the airport, a designated route has been established in partnership with the Immigration Department and Malaysian Border Control and Protection Agency to transport passengers to airline-specified hotels. Beyond flight arrangements, KLIA staff continuously monitor passengers' well-being, inquire about their needs, and arrange accommodations as necessary. They also offer psychological support periodically. In case disruptions continue, KLIA has procedures in place to provide temporary spaces with essential facilities to alleviate passenger wait times. Passengers with upcoming flights today and tomorrow are urged to check with their airlines at KLIA Terminals 1 and 2 for the latest updates.",
  "summary": "SEPANG: Kuala Lumpur International Airport (KLIA) is stepping up assistance for thousands of passengers affected by flight disruptions caused by volcanic ash from Anak Krakatau, with its “Malaysian Hospitality” approach ensuring they receive support while awaiting updates.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}