{
  "id": 5986359,
  "title": "Krakatau Eruption: Ministry Assures Full Flight Ticket Refunds",
  "url": "https://urgent.news/2026/09/06/krakatau-eruption-ministry-assures-full-flight-ticket-refunds",
  "topic": "world",
  "section": "World",
  "published": "2026-09-06T13:56:16.000Z",
  "source": {
    "name": "Tempo.co English",
    "slug": "tempo-co-english",
    "url": "https://en.tempo.co/read/2119066/krakatau-eruption-ministry-assures-full-flight-ticket-refunds"
  },
  "original_language": "en",
  "account": "The Ministry of Transportation has assured that passengers impacted by airport closures due to volcanic ash from Mount Anak Krakatau will receive full refunds for their tickets. Director General of Air Transportation Lukman F. Laisa confirmed that the policy applies to those whose flights were canceled because of the operational disruptions caused by the ash. All travelers affected, whether their flights were canceled or not, will be reimbursed 100 percent, the official said, according to Antara news agency on September 6, 2026. The 100 percent refund policy is designed to protect passengers from financial losses due to cancellations made strictly for safety reasons. Previously, Minister of Transportation Dudy Purwagandhi had urged airlines to promptly inform passengers about canceled flights, aiming to prevent unnecessary crowding at terminals. Airlines are also expected to notify passengers electronically via registered emails or phone numbers, and to handle refunds digitally for faster assistance. The Ministry has instructed all airlines to uphold passenger rights by providing clear information on schedule changes, cancellations, and reimbursement procedures. In response to the volcanic ash, the ministry temporarily suspended operations at several airports, including Radin Inten II Airport in Lampung and Soekarno-Hatta Airport and Halim Perdanakusuma Airport in Greater Jakarta, following technical forecasts from the Meteorology, Climatology, and Geophysics Agency (BMKG) on the potential hazards to aviation.",
  "summary": "The Transportation Ministry confirmed passengers affected by Mount Anak Krakatau flight cancellations are entitled to 100 percent ticket refunds.",
  "key_points": [
    "Ministry of Transportation assures full flight ticket refunds for Krakatau eruption.",
    "Director General confirms policy applies to canceled flights due to volcanic ash.",
    "100 percent reimbursement protects passengers from financial losses."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}