{
  "id": 578797,
  "title": "His Bootstrapped Business Fixes Broken Customer Service and Brings in 9 Figures a Year: ‘We Should Not Use AI to Replace the Human Touch’",
  "url": "https://urgent.news/2026/08/11/his-bootstrapped-business-fixes-broken-customer-service-and-brings-in",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-11T13:00:00.000Z",
  "source": {
    "name": "Entrepreneur",
    "slug": "entrepreneur",
    "url": "https://www.entrepreneur.com/business-news/his-bootstrapped-business-uses-ai-to-bring-in-9-figures-a-year-horatio"
  },
  "original_language": "en",
  "account": null,
  "summary": "Jose Herrera and his co-founders Alex Ross and Jared Karson set out to revamp outsourcing.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}