{
  "id": 5530757,
  "title": "US law firm accuses UK AI software firm of unwanted contract renewal when it tried to leave",
  "url": "https://urgent.news/2026/09/04/us-law-firm-accuses-uk-ai-software-firm-of-unwanted-contract-renewal-5530757",
  "topic": "ai",
  "section": "AI",
  "published": "2026-09-04T09:15:00.000Z",
  "source": {
    "name": "The Register",
    "slug": "the-register",
    "url": "https://www.theregister.com/legal/2026/09/04/us-law-firm-accuses-uk-ai-software-firm-of-unwanted-contract-renewal-when-it-tried-to-leave/5293995"
  },
  "original_language": "en",
  "account": "A US law firm, DK Law, is accusing UK-based software company ConnexAI of renewing its contract without the firm's consent, after the AI software failed to meet its claims of functionality. DK Law filed a lawsuit in California, claiming ConnexAI provided a telephone system and AI software with features that did not exist or perform as represented. The company also alleges that ConnexAI continued to send invoices after DK Law informed the vendor it was not renewing the contract. ConnexAI denies the allegations, stating they are frivolous and without merit. The dispute has led to two ongoing court cases, one in California and one in New York. DK Law claims ConnexAI misrepresented the capabilities of its Athena software, which included features such as sentiment analysis, entity recognition, call transcripts, interaction clustering, training cues, and AI voice capabilities. The law firm further alleges that ConnexAI's telephone system frequently went down, calls were misrouted, and the speech recognition software was unreliable. Despite these issues, DK Law claims it agreed to not renew the contract in October 2025, but ConnexAI continued to invoice the firm after the contract term ended. ConnexAI recently filed a lawsuit in New York against DK Law, alleging the law firm breached the contract by failing to make required payments and failing to follow proper contract renewal procedures.",
  "summary": "Customer alleges AI telco system had frequent issues, did not work as promised, as vendor sues separately for non payment",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "The Register Science",
        "title": "US law firm accuses UK AI software firm of unwanted contract renewal when it tried to leave",
        "url": "https://urgent.news/2026/09/04/us-law-firm-accuses-uk-ai-software-firm-of-unwanted-contract-renewal",
        "published": "2026-09-04T09:15:00.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}