{
  "id": 5507047,
  "title": "On Call: User who handled life-or-death situations struggled with the SHIFT key",
  "url": "https://urgent.news/2026/09/04/on-call-user-who-handled-life-or-death-situations-struggled-with-the",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-09-04T06:30:00.000Z",
  "source": {
    "name": "The Register Science",
    "slug": "the-register-science",
    "url": "https://www.theregister.com/personal-tech/2026/09/04/on-call-user-who-handled-life-or-death-situations-struggled-with-the-shift-key/5294131"
  },
  "original_language": "en",
  "account": "This week's On Call column introduces \"Roy,\" a reader who experienced high-stakes tech support duties while working on a project related to tissue donations and organ transplants. Roy recounted a particularly memorable call in which a lab worker struggled to log into her workstation. The worker initially faced difficulty due to a potentially confusing password, which Roy reset and replaced with a memorized one. However, the issue persisted, even with the new password. Roy then asked the lab worker to spell out her password, which she did, revealing the final character as a \"capital Two.\" Roy, unfamiliar with the term, inquired if she meant the \"@\" symbol. The lab worker confirmed, and the call was concluded. Readers are encouraged to share their own peculiar user stories for potential publication in future On Call editions.",
  "summary": "Novel interpretations of the keyboard made for trouble @ work",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "The Register",
        "title": "On Call: User who handled life-or-death situations struggled with the SHIFT key",
        "url": "https://urgent.news/2026/09/04/on-call-user-who-handled-life-or-death-situations-struggled-with-the-5510224",
        "published": "2026-09-04T06:30:00.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}