{
  "id": 5504187,
  "title": "Public cleanliness satisfaction falls to 91%; toilets and neighbourhood spaces see biggest declines: SMU survey",
  "url": "https://urgent.news/2026/09/04/public-cleanliness-satisfaction-falls-to-91-toilets-and-neighbourhood-5504187",
  "topic": "world",
  "section": "World",
  "published": "2026-09-04T06:00:14.000Z",
  "source": {
    "name": "CNA - Singapore",
    "slug": "cna-singapore",
    "url": "https://www.channelnewsasia.com/singapore/public-cleanliness-satisfaction-smu-survey-6360931"
  },
  "original_language": "en",
  "account": "Singaporeans' satisfaction with public cleanliness dropped to 91% in 2025, down from 94% in 2023, according to a study by Singapore Management University (SMU). The biggest decline was seen in neighbourhood spaces, which fell from 93.3% to 87.4%, their lowest level since 2018. Void decks, corridors, and lift lobbies saw the steepest drop, with satisfaction plummeting 8.8 percentage points to 80.9%. The researchers attributed the decline to rising expectations, increased waste due to more deliveries, and potential service lag due to higher manpower costs. Food outlets were the lowest-rated of the six domains, with satisfaction falling 2.8 percentage points to 82.4%. Coffee shop toilets recorded the steepest decline, dropping 12 points to 48.3%, while hawker centre toilets fell 10 points to 60%. Despite the overall decline, 98.6% of respondents agreed that keeping Singapore clean is the responsibility of every individual, and 71.3% of those who disposed of rubbish properly cited personal responsibility, up from 65.2% in 2023.",
  "summary": "More residents say they feel personally responsible for keeping shared spaces clean, even as satisfaction with public cleanliness fell across the areas surveyed.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Channel News Asia",
        "title": "Public cleanliness satisfaction falls to 91%; toilets and neighbourhood spaces see biggest declines: SMU survey",
        "url": "https://urgent.news/2026/09/04/public-cleanliness-satisfaction-falls-to-91-toilets-and-neighbourhood",
        "published": "2026-09-04T06:00:14.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}