{
  "id": 5421784,
  "title": "Earnings call transcript: eGain Q4 2026 beats EPS but shares sink after hours",
  "url": "https://urgent.news/2026/09/03/earnings-call-transcript-egain-q4-2026-beats-eps-but-shares-sink",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-09-03T21:49:48.000Z",
  "source": {
    "name": "Investing.com",
    "slug": "investing-com",
    "url": "https://www.investing.com/news/transcripts/earnings-call-transcript-egain-q4-2026-beats-eps-but-shares-sink-after-hours-93CH-4888638"
  },
  "original_language": "en",
  "account": "eGain reported stronger-than-expected Q4 2026 non-GAAP earnings of $0.08 per share, exceeding the Street's $0.0287 forecast. Revenue for the quarter was $22.2 million, slightly below the $22.31 million expectation. For the full year, eGain's revenue increased by 3% to $91.1 million, while AI customer revenue grew 20% year over year to about $55 million. Revenue for legacy products declined, and the stock fell 25.6% to $5.29 in after-hours trading, reflecting investor concerns over revenue decline and the company's shift away from legacy products. Meanwhile, operating cash flow reached a record $21.2 million, enabling growth. Despite the earnings beat, the mixed results led to a sharp drop in the company's stock price, highlighting investor focus on near-term outlook rather than the earnings improvement.",
  "summary": null,
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Investing.com",
        "title": "Earnings call transcript: Asana beats Q2 2026 estimates but shares fall after hours",
        "url": "https://urgent.news/2026/09/03/earnings-call-transcript-asana-beats-q2-2026-estimates-but-shares",
        "published": "2026-09-03T21:45:39.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}