{
  "id": 536705,
  "title": "Safaricom responds after customer complaints about changes to 1-hour data bundles",
  "url": "https://urgent.news/2026/08/11/safaricom-responds-after-customer-complaints-about-changes-to-1-hour",
  "topic": "world",
  "section": "World",
  "published": "2026-08-11T05:10:21.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-responds-after-customer-complaints-about-changes-to-1-hour-data-bundles"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has responded to customer concerns over the availability of its 1-hour data bundles, after some subscribers questioned whether the popular short-term offer had been withdrawn or changed. The concerns emerged on social media, with customers seeking clarity on the availability and timing of the bundles. With some of the users launched a complaint in […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}