{
  "id": 5097666,
  "title": "ECG customers in Ketu South protest alleged overbilling, demand accurate bills",
  "url": "https://urgent.news/2026/09/02/ecg-customers-in-ketu-south-protest-alleged-overbilling-demand",
  "topic": "world",
  "section": "World",
  "published": "2026-09-02T13:41:35.000Z",
  "source": {
    "name": "MyJoyOnline Ghana",
    "slug": "myjoyonline-ghana",
    "url": "https://www.myjoyonline.com/ecg-customers-in-ketu-south-protest-alleged-overbilling-demand-accurate-bills/"
  },
  "original_language": "en",
  "account": "Residents of the Ketu South Municipality in Ghana have taken to the streets to protest alleged overcharging by the Electricity Company of Ghana (ECG), demanding transparency and accuracy in their electricity bills. The protesters, led by Edem Viglo and Napoleon Gbeti, marched to the ECG Denu District Office to raise their concerns and request a review of disputed bills. Carrying placards with messages such as \"ECG, Give Us Accurate Bills!\" and \"THE MANAGER MUST GO!\", they claimed that discrepancies in bills had caused frustration, especially among those who felt their charges did not match their actual usage. The customers urged ECG to ensure accurate, transparent, and verifiable bills, and to provide channels for addressing disputed amounts. They also expressed dissatisfaction with the behavior of some ECG officials towards complaint-seekers. The protesters, representing numerous affected communities, read a statement outlining their grievances and demanded respect and timely resolution of their issues. They pleaded with ECG not to force consumers to pay disputed bills without proper explanation and review. Upon presenting the petition to Madam Jatoe-Kaleo Christina, the company's Customer Service Representative at the Regional Office, she assured the protesters that their concerns would be forwarded for review. Municipal Chief Executive Mr Nicholas Kwabla Worklachie, who spoke with the demonstrators, promised to forward their issues to the relevant authorities. ECG's representative, Madam Jatoe-Kaleo, committed to examining the concerns and engaging with appropriate offices for resolution, expressing hope that the petition would lead to fair and transparent outcomes for ECG consumers in the Municipality.",
  "summary": "Some customers of the Electricity Company of Ghana (ECG) from various communities in the Ketu South Municipality have protested against alleged overbilling and inaccurate electricity bills, demanding greater transparency and accuracy in the billing process.",
  "key_points": [
    "Residents of Ketu South protest alleged ECG overbilling.",
    "Protesters demand accurate, transparent electricity bills.",
    "ECG commits to reviewing concerns and resolving issues."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}