{
  "id": 503444,
  "title": "How customer experience is replacing marketing budgets",
  "url": "https://urgent.news/2026/08/10/how-customer-experience-is-replacing-marketing-budgets",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-10T19:54:34.000Z",
  "source": {
    "name": "3News",
    "slug": "3news",
    "url": "https://3news.com/opinion/how-customer-experience-is-replacing-marketing-budgets"
  },
  "original_language": "en",
  "account": null,
  "summary": "customers trust recommendations from family, friends and online reviews more than promotional messages",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}