{
  "id": 481165,
  "title": "If You’re Not Using Chatbots, You’re Letting Customers Down. Here’s Why.",
  "url": "https://urgent.news/2026/08/10/if-youre-not-using-chatbots-youre-letting-customers-down-heres-why",
  "topic": "ai",
  "section": "AI",
  "published": "2026-08-10T13:00:00.000Z",
  "source": {
    "name": "Entrepreneur",
    "slug": "entrepreneur",
    "url": "https://www.entrepreneur.com/growing-a-business/if-youre-not-using-chatbots-youre-failing-your-customers/488265"
  },
  "original_language": "en",
  "account": null,
  "summary": "Discover how chatbots can broaden your company's reach and increase efficiency in customer service.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}