{
  "id": 452759,
  "title": "The most dangerous customer is the quiet one",
  "url": "https://urgent.news/2026/08/10/the-most-dangerous-customer-is-the-quiet-one",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-10T09:00:21.000Z",
  "source": {
    "name": "TechCentral",
    "slug": "techcentral",
    "url": "https://techcentral.co.za/the-most-dangerous-customer-is-the-quiet-one/284654/"
  },
  "original_language": "en",
  "account": null,
  "summary": "Customer quiet-quitting is the bill for shortcuts taken years ago. By the time it shows up in the numbers, they have already gone.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}