{
  "id": 4458067,
  "title": "HOW CHINA’S 12345 HOTLINE IS REWIRING CITIZEN SERVICES",
  "url": "https://urgent.news/2026/08/30/how-chinas-12345-hotline-is-rewiring-citizen-services-4458067",
  "topic": "world",
  "section": "World",
  "published": "2026-08-30T16:00:16.000Z",
  "source": {
    "name": "South China Morning Post",
    "slug": "south-china-morning-post",
    "url": "https://www.scmp.com/presented/news/hong-kong/education/topics/innovating-advance-humanity/article/3365122/how-chinas-12345-hotline-rewiring-citizen-services"
  },
  "original_language": "en",
  "account": null,
  "summary": "[The content of this article has been produced by our advertising partner.] In cities around the world, the mechanics of local government often grind slowly: a pothole reported but not repaired, a noise complaint logged but unanswered, a maze of departments passing responsibility from one counter to another. Yet across China, a simple five-digit number—12345—is reshaping how governments respond…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "South China Morning Post - Hong Kong",
        "title": "HOW CHINA’S 12345 HOTLINE IS REWIRING CITIZEN SERVICES",
        "url": "https://urgent.news/2026/08/30/how-chinas-12345-hotline-is-rewiring-citizen-services",
        "published": "2026-08-30T16:00:16.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}