{
  "id": 425792,
  "title": "‘How Industrialists, Business Owners Can Sustain Economic Growth, Boost Competition’",
  "url": "https://urgent.news/2026/08/10/how-industrialists-business-owners-can-sustain-economic-growth-boost",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-10T01:18:00.000Z",
  "source": {
    "name": "This Day",
    "slug": "this-day",
    "url": "https://www.thisdaylive.com/2026/08/10/how-industrialists-business-owners-can-sustain-economic-growth-boost-competition/"
  },
  "original_language": "en",
  "account": "Professor Rahman Olarewaju Mustapha, a Business Administration and Entrepreneurship Professor at Kwara State University, has urged industrialists and business owners across Nigeria to prioritize customer satisfaction in order to maintain competitiveness and contribute to sustainable economic growth. He identified five key pillars for building customer trust: quality assurance, reliable supply, technical support, innovation, and relationship management.\n\nMustapha emphasized that customers are increasingly concerned with the quality of their experience, trust, transparency, responsiveness, value, and the relationships they form with businesses. He highlighted that businesses focusing on customers can achieve stronger loyalty, better profitability, improved innovation, and a stronger reputation.\n\nSpeaking at the commemorative lecture marking Lubcon Oil Limited's 35th anniversary in Ilorin, Mustapha discussed the changing business landscape and the importance of evolving beyond products and prices to meet customer needs. He also noted that quality assurance ensures customers have confidence in the products they purchase, while reliable supply guarantees product availability when needed.\n\nAdditionally, technical support helps customers maximize the benefits of products, and innovation is crucial to adapting to shifting market and industrial demands. The Group Managing Director of Lubcon, Mr Adesoji Fagbemi, agreed with Mustapha's assessment. Fagbemi reflected on Lubcon's 35-year journey, expressing gratitude to God for the company's success and crediting its growth to determination, resilience, innovation, and the workforce's commitment.",
  "summary": "Hammed Shittu in Ilorin A Professor of Business Administration and Entrepreneurship at Kwara State University, Malete (KWASU), Rahman Olarewaju Mustapha at the weekend called on the industrialists and business owners in",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}