{
  "id": 4044526,
  "title": "A Vietnamese client asked for a refund for a defective good. The refund was late and the client was very angry. He wrote a long poem complaining about it. Here is the story.\n\nI’m sorry, Vietnam\n\nI received your letter\nand I felt sorry and ashamed.\n\nYou bought goods from me\non February 14th, 2023.\n\nYou asked for a refund\nbecause the goods were defective.\n\nI said I would send the refund\non February 20th.\n\nBut I didn’t.\n\nI kept saying I would send it\nbut I didn’t.\n\nYou waited and waited\nand got very angry.\n\nYou sent me an angry message\non March 3rd.\n\nYou said I was very bad\nand you would never buy from me again.\n\nI don’t blame you.\n\nI was very bad.\n\nI’m sorry.\n\nI’ll send your refund now.\n\nPlease forgive me.\n\nI’ll try to be better.\n\nI’m sorry, Vietnam.\n\nI’ll send your money\nby bank transfer.\n\nI’ll send it today.\n\nI promise.\n\nI’m sorry again.\n\nPlease forgive me.\n\nI regret what happened.\n\nI regret my mistake.\n\nI’ll try harder.\n\nI’m sorry once more.\n\nI hope you can forgive me.\n\nI hope we can do business again.\n\nI’m sorry, Vietnam.\n\nEND",
  "url": "https://urgent.news/2026/08/28/txt",
  "topic": "world",
  "section": "World",
  "published": "2026-08-28T20:31:17.000Z",
  "source": {
    "name": "Hankyoreh",
    "slug": "hankyoreh",
    "url": "https://www.hani.co.kr/arti/culture/book/1275219.html"
  },
  "original_language": "ko",
  "account": null,
  "summary": null,
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Hankyoreh",
        "title": "“How hard must it be…”“There is joy in this world too”",
        "url": "https://urgent.news/2026/08/28/txt-4044528",
        "published": "2026-08-28T20:29:17.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}