{
  "id": 4029555,
  "title": "The best metric is business confidence",
  "url": "https://urgent.news/2026/08/28/story-4029555",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-08-28T20:20:54.000Z",
  "source": {
    "name": "Dev.to",
    "slug": "dev-to",
    "url": "https://dev.to/serguey_shinder_4ab9b87b1/naikrashcha-mietrika-tsie-dovira-bizniesu-1898"
  },
  "original_language": "ru",
  "account": "The article discusses the importance of trust in IT teams, suggesting that while metrics such as uptime and response time are crucial, they are secondary to the trust that business stakeholders have in the team. Trust is built through predictability, honesty, and clear communication, and can be easily lost if the team fails to deliver on promises or hides problems. A team that has earned trust is more likely to be involved in decision-making and have a greater impact, while a team that lacks trust will be relegated to reacting to decisions rather than participating in them. Serguey Shinder argues that trust is a key metric that cannot be measured on a dashboard, but is essential for a team's success.",
  "summary": "IT-команди люблять метрики: час безвідмовної роботи, час відгуку, кількість інцидентів. Усе це важливо. Але є одна метрика, якої немає в жодній панелі й яка, зрештою, вирішує більше за всі інші: чи довіряє тобі бізнес. Довіра — це те, що визначає, покличуть тебе в кімнату, де ухвалюють рішення, чи повідомлять уже після. Чи запитають твою думку до того, як пообіцяти клієнту неможливе, чи ти…",
  "key_points": [
    "Trust from business is the most important metric for an IT team",
    "Trust determines team's involvement in decision-making and client discussions",
    "Trust is built through reliability, honesty, and early problem acknowledgment"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}