{
  "id": 3989745,
  "title": "PURC ranked among Best Public Institutions in Bono",
  "url": "https://urgent.news/2026/08/28/purc-ranked-among-best-public-institutions-in-bono",
  "topic": "world",
  "section": "World",
  "published": "2026-08-28T16:01:40.000Z",
  "source": {
    "name": "GBC Ghana",
    "slug": "gbc-ghana",
    "url": "https://www.gbcghanaonline.com/general/purc-ranked-among-best-public-institutions/2026/"
  },
  "original_language": "en",
  "account": null,
  "summary": "The Public Utilities Regulatory Commission (PURC) has been ranked among the best-performing public institutions in the Bono and Ahafo regions, according to a recent survey conducted by GBC Ghana. The media assessment found that about 85% of residents surveyed rated the Bono Regional Office of PURC highly, citing its professionalism, fairness, accessibility, and effectiveness in resolving disputes between consumers and utility providers. The commission's impressive 99.20% complaint-resolution rate, with 7,798 of the 7,861 complaints received between 2019 and 2026 resolved, highlights its commitment to consumer protection. One resident, Father Peter Yaw Oppong Kumi, shared his positive experience with PURC, describing how the institution helped him challenge disputed electricity and water bills, restore his confidence in the system, and strengthen his relationship with the utility company.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}