{
  "id": 3873590,
  "title": "Ankabut launches agentic AI platform to transform UAE campus services",
  "url": "https://urgent.news/2026/08/28/ankabut-launches-agentic-ai-platform-to-transform-uae-campus-services",
  "topic": "ai",
  "section": "AI",
  "published": "2026-08-28T03:04:00.000Z",
  "source": {
    "name": "Gulf News",
    "slug": "gulf-news",
    "url": "https://gulfnews.com/gn-focus/ankabut-launches-agentic-ai-platform-to-transform-uae-campus-services-1.500654934"
  },
  "original_language": "en",
  "account": "By 2026, Gartner predicts that 40% of enterprise applications will incorporate task-specific AI agents. In the UAE, education services are set to undergo a transformation. Traditionally, a single admissions letter, eligibility check, or approval could result in students navigating multiple offices, resubmitting documents, and waiting days for a decision that should take mere minutes. This inefficiency is not just time-consuming but costly and difficult to scale through simple headcount expansion. Ankabut, an established platform already serving over 70,000 students across 27 academic institutions in the UAE, is now introducing its next innovation: the Agentic Service Delivery Platform.\n\nThis new platform operates as a configurable layer, enabling AI agents to retrieve data from existing systems, verify eligibility against policies, authenticate documents, and generate a comprehensive, evidence-based recommendation. Before finalization, a human reviews the recommendation and makes the necessary decision. Following the recommendation, agents execute tasks across various systems and alert all relevant parties through multiple channels such as web, chat, voice, email, and kiosks. The platform eliminates the need for rebuilding when integrating new services and avoids the creation of new projects for each type of request; users simply configure once and scale as needed.\n\nTarek Jundi, the CEO of Ankabut, emphasized that while AI should autonomously manage the service, human oversight remains crucial for making critical decisions. To pilot this new approach, Ankabut is selecting a limited group of institutions to co-develop the initial agentic services, starting with the Student Experience MVP (Minimum Viable Product). The program is currently accepting applications, and early engagement is encouraged.",
  "summary": "By the end of 2026, Gartner predicts 40 per cent of enterprise applications will embed task-specific AI agents. Campus operations across the UAE are next. Today, a single admissions letter, eligibility check, or approval can mean a student chasing several offices, re-submitting documents, and waiting days for a decision that should take minutes. It is slow, costly, and impossible to scale…",
  "key_points": [
    "Ankabut introduces Agentic Service Delivery Platform for UAE campuses.",
    "Platform enables AI agents to retrieve data, verify eligibility, and generate recommendations.",
    "Human review required before final decision; platform scales services efficiently."
  ],
  "editors_take": "Ankabut's launch of its agentic AI platform means UAE campus services will likely become more efficient and scalable, with institutions able to provide quicker, more automated decisions while maintaining human oversight.",
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}