{
  "id": 3807555,
  "title": "‘Sorry’ Is the Most Overused Word in Your Inbox — and It’s Costing You Credibility",
  "url": "https://urgent.news/2026/08/27/sorry-is-the-most-overused-word-in-your-inbox-and-its-costing-you",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-27T17:00:00.000Z",
  "source": {
    "name": "Entrepreneur",
    "slug": "entrepreneur",
    "url": "https://www.entrepreneur.com/building-a-business/grow-your-business/sorry-is-the-most-overused-word-in-your-inbox-and-its-costing-you-credibility"
  },
  "original_language": "en",
  "account": null,
  "summary": "Reflex apologies like \"sorry for the delay\" and \"friendly reminder\" quietly undermine how confident and credible you sound at work — here's how to write emails that land with clarity instead.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}