{
  "id": 3733518,
  "title": "Can you trust the AI speaking to your customers?",
  "url": "https://urgent.news/2026/08/27/can-you-trust-the-ai-speaking-to-your-customers",
  "topic": "ai",
  "section": "AI",
  "published": "2026-08-27T12:37:41.000Z",
  "source": {
    "name": "TechCentral",
    "slug": "techcentral",
    "url": "https://techcentral.co.za/can-you-trust-the-ai-speaking-to-your-customers/285464/"
  },
  "original_language": "en",
  "account": null,
  "summary": "1Stream is the first South African customer experience technology provider certified to ISO/IEC 42001.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}