{
  "id": 3529942,
  "title": "Lloyds Bank and Halifax users unable to use app in latest outage",
  "url": "https://urgent.news/2026/08/26/lloyds-bank-and-halifax-users-unable-to-use-app-in-latest-outage",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-08-26T14:53:23.000Z",
  "source": {
    "name": "City AM",
    "slug": "city-am",
    "url": "https://www.cityam.com/lloyds-bank-and-halifax-users-unable-to-use-app-in-latest-outage/"
  },
  "original_language": "en",
  "account": "Lloyds Banking Group has experienced another app outage that has left thousands of customers unable to access services. The financial giant, which includes Lloyds, Halifax, and Scottish Widows, stated it is working to restore normal operations as quickly as possible. The Downdetector saw nearly three thousand complaints during the early Wednesday afternoon, leading some customers to express their frustration on social media. One user claimed the Lloyds app was becoming too unreliable, while another criticized the recent announcement of scrapping the Halifax brand. This marks the second time in just over a week that the Lloyds app has gone down, following an outage earlier this month. Lloyds suffered a significant tech blunder earlier this year, which allowed over 400,000 users to access strangers' transactions. The group serves more than 25 million customers in the UK. A Lloyds spokesperson confirmed the apps were back up and running after the latest outage, apologizing for any inconvenience. UK fintech Monzo recently implemented a backup service following an outage that left customers unable to use its services. A Treasury Committee report revealed that nine of the UK's biggest banks and building societies experienced over 803 hours of downtime over the last two years, equivalent to 33 days. Barclays topped the list with 33 outages, but had managed to reduce the length of each outage to 93 hours, shorter than some competitors. HSBC followed closely with 32 incidents, but incurred nearly double the amount of downtime at 176 hours.",
  "summary": "Lloyds Banking Group has been hit with another app outage that has left thousands of customers unable to use services. The financial giant – which has Lloyds, Halifax and Scottish Widows under its umbrella – said it was “working to get things back to normal as quickly as we can” as users took to social [...]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}