{
  "id": 3464232,
  "title": "Safaricom explains why customers now enter M-PESA PIN when requesting Okoa Jahazi",
  "url": "https://urgent.news/2026/08/26/safaricom-explains-why-customers-now-enter-m-pesa-pin-when-requesting",
  "topic": "world",
  "section": "World",
  "published": "2026-08-26T07:50:12.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-explains-why-customers-now-enter-m-pesa-pin-when-requesting-okoa-jahazi"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has explained why customers are now being prompted to enter their M-PESA PIN when requesting Okoa Jahazi. This follows concerns from a customer who questioned whether the loan facility was being deducted directly from his M-PESA account. The issue was raised on X by a customer, @arnold_mandela, who questioned Safaricom Care after encountering an […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}