{
  "id": 3273527,
  "title": "‘We have to listen and be patient’: Bank officer doubles up as anti-scam adviser",
  "url": "https://urgent.news/2026/08/25/we-have-to-listen-and-be-patient-bank-officer-doubles-up-as-anti-scam",
  "topic": "health",
  "section": "Health & Medicine",
  "published": "2026-08-25T13:32:35.000Z",
  "source": {
    "name": "Straits Times",
    "slug": "straits-times",
    "url": "https://www.straitstimes.com/singapore/we-have-to-listen-and-be-patient-bank-officer-doubles-up-as-anti-scam-adviser"
  },
  "original_language": "en",
  "account": null,
  "summary": "OCBC’s AVP of customer service Norlela Samad said some scam victims are unwilling to talk about their personal affairs.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}