{
  "id": 3199463,
  "title": "Immigration dept files report over viral post alleging mistreatment",
  "url": "https://urgent.news/2026/08/25/immigration-dept-files-report-over-viral-post-alleging-mistreatment-3199463",
  "topic": "world",
  "section": "World",
  "published": "2026-08-25T04:50:07.000Z",
  "source": {
    "name": "Free Malaysia Today",
    "slug": "free-malaysia-today-freemalays",
    "url": "https://www.freemalaysiatoday.com/category/nation/2026/08/25/immigration-dept-files-report-over-viral-post-alleging-mistreatment"
  },
  "original_language": "en",
  "account": "The immigration department in Malaysia has filed a police report following a viral social media post alleging that a woman was mistreated at the UTC Pudu Sentral immigration office in Kuala Lumpur. Director-General Zakaria Shaaban stated that the department takes public complaints seriously, but claims must be assessed based on accurate and complete information. After reviewing CCTV footage and relevant records, inconsistencies were found in the woman's account. The department will cooperate fully with the police to ensure a fair investigation. The department respects the public's right to voice complaints, but accurate and complete information is crucial for a fair assessment. According to the social media post, the woman claimed immigration officers accused her of stealing a passport cover while applying for her first passport, brought her to a room and questioned her with about 10 officers, and offered her a choice between a police station or admitting to the theft.",
  "summary": "D-G Zakarian Shaaban says the department's review of CCTV footage, records and officers’ statements has found inconsistencies in the account given on social media.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Free Malaysia Today",
        "title": "Immigration dept files report over viral post alleging mistreatment",
        "url": "https://urgent.news/2026/08/25/immigration-dept-files-report-over-viral-post-alleging-mistreatment",
        "published": "2026-08-25T04:50:07.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}