{
  "id": 3196923,
  "title": "Immigration dept files report over viral post alleging mistreatment",
  "url": "https://urgent.news/2026/08/25/immigration-dept-files-report-over-viral-post-alleging-mistreatment",
  "topic": "world",
  "section": "World",
  "published": "2026-08-25T04:50:07.000Z",
  "source": {
    "name": "Free Malaysia Today",
    "slug": "free-malaysia-today",
    "url": "https://www.freemalaysiatoday.com/category/nation/2026/08/25/immigration-dept-files-report-over-viral-post-alleging-mistreatment"
  },
  "original_language": "en",
  "account": "The immigration department has filed a police report following a viral social media post alleging mistreatment of a woman at the UTC Pudu Sentral immigration office in Kuala Lumpur. The department's director-general, Zakaria Shaaban, stated that the department takes complaints seriously but requires accurate and complete information to assess them fairly. After reviewing CCTV footage and relevant records, inconsistencies were found in the woman's account, leading to the lodging of the police report. The department emphasized its commitment to handling complaints transparently and professionally, while ensuring courteous and integrity-driven service delivery. The woman initially claimed that immigration officers accused her of stealing a passport cover when she was there to apply for her first passport, but later admitted that she had misunderstood the situation. She alleged that she was questioned by about 10 officers and given two options: being taken to a police station or admitting to the theft.",
  "summary": "D-G Zakarian Shaaban says the department's review of CCTV footage, records and officers’ statements has found inconsistencies in the account given on social media.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Free Malaysia Today",
        "title": "Immigration dept files report over viral post alleging mistreatment",
        "url": "https://urgent.news/2026/08/25/immigration-dept-files-report-over-viral-post-alleging-mistreatment-3199463",
        "published": "2026-08-25T04:50:07.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}