{
  "id": 269560,
  "title": "CX takes a backseat during mergers and acquisitions. Customers notice.",
  "url": "https://urgent.news/2026/08/07/cx-takes-a-backseat-during-mergers-and-acquisitions-customers-notice",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-07T13:35:00.000Z",
  "source": {
    "name": "Banking Dive",
    "slug": "banking-dive",
    "url": "https://www.bankingdive.com/news/cx-takes-backseat-during-mergers-acquisitions-customer-experience/827317/"
  },
  "original_language": "en",
  "account": null,
  "summary": "Customers should experience the benefits of the merger — not the complexity behind it, experts say.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}