{
  "id": 2593314,
  "title": "Safaricom shares simple steps for customers to opt out of Nyakua Bonus",
  "url": "https://urgent.news/2026/08/22/safaricom-shares-simple-steps-for-customers-to-opt-out-of-nyakua-bonus",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-08-22T14:48:55.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-shares-simple-steps-for-customers-to-opt-out-of-nyakua-bonus"
  },
  "original_language": "en",
  "account": "Safaricom has outlined the steps customers need to follow to opt out of the Nyakua Bonus service via their mobile phones. According to a statement shared on the company's X account on August 22, 2026, customers can dial *544# to begin the process. Once connected, they should choose \"Deals,\" select \"Nyakua Bonus,\" and then follow the prompts to opt out of the program. Nyakua Bonus is a data rewards program where eligible customers can receive bonus data daily once they meet a personalized usage target. The bonus data can be used for activities like browsing and streaming. Customers can monitor their daily targets and usage through Safaricom's digital platforms or by using the *544# menu. The decision to opt out of Nyakua Bonus comes as Safaricom addresses customer concerns, including network connectivity issues reported on August 21, 2026. Some users experienced disruptions in calls and mobile data across Kenya, particularly in cities like Nairobi, Mombasa, Kiambu, Nakuru, and Thika. While Safaricom did not confirm a nationwide outage, it requested affected users to provide specific details of their network problems. The company has previously faced service disruptions impacting voice, data, M-Pesa, and Home Fibre customers.",
  "summary": "Safaricom has explained how customers who wish to opt out of the Nyakua Bonus service can do so through their mobile phones. In a statement shared on its X account on Saturday, August 22, 2026, the telecommunications company directed customers seeking to opt out to dial *544# and follow a series of prompts. “Hi Nchoro, […]",
  "key_points": [
    "Customers can opt out of Nyakua Bonus via 544# on mobile phones.",
    "Nyakua Bonus rewards eligible users with daily bonus data based on usage targets.",
    "Opt-out request follows on August 22, 2026, amid network connectivity issues."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}