{
  "id": 258697,
  "title": "PwC's US CEO thought fewer emails were better. Then he heard from employees.",
  "url": "https://urgent.news/2026/08/07/pwcs-us-ceo-thought-fewer-emails-were-better-then-he-heard-from",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-08-07T09:50:01.000Z",
  "source": {
    "name": "Business Insider",
    "slug": "business-insider",
    "url": "https://www.businessinsider.com/leadership-lesson-pwc-us-ceo-communication-email-2026-8"
  },
  "original_language": "en",
  "account": "PwC's US CEO, Paul Griggs, initially believed that fewer emails would be more effective. However, feedback from employees led him to reconsider his approach. Griggs, who has been with the firm for over three decades, admitted that he had been communicating less than his staff preferred. He realized he had a bias against excessive communication and had grown tired of lengthy emails.\n\nTo address this, Griggs began to simplify communication and slow it down. He understood that not everyone needs to agree with every decision, but they do need to comprehend the reasoning behind it. This realization led him to emphasize the importance of leadership and communication in his role. Griggs appreciated the firm's environment where leaders were open to changing their minds based on feedback.\n\nHe also learned that it's beneficial to share messages multiple times, using different styles and mediums. Despite initially being resistant to the idea of over-communication, Griggs now recognizes the value of frequent communication. He acknowledged that while he doesn't expect everyone to agree with every decision, understanding the rationale is crucial. This shift in his communication approach is part of his ongoing efforts to improve leadership and foster better understanding within the organization.",
  "summary": "PwC's Paul Griggs said he received feedback from employees who wanted to hear more about his decision-making process.",
  "key_points": [
    "PwC's US CEO, Paul Griggs, initially favored fewer emails.",
    "Employee feedback led Griggs to reconsider his communication approach.",
    "Griggs now emphasizes frequent, varied communication and leadership openness."
  ],
  "editors_take": null,
  "illustration": "https://urgent.news/ill/258697.png",
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}