{
  "id": 252600,
  "title": "Lloyds Bank should publish the human cost of its AI savings | Letters",
  "url": "https://urgent.news/2026/08/06/lloyds-bank-should-publish-the-human-cost-of-its-ai-savings-letters",
  "topic": "ai",
  "section": "AI",
  "published": "2026-08-06T16:45:49.000Z",
  "source": {
    "name": "Guardian Business",
    "slug": "guardian-business",
    "url": "https://www.theguardian.com/technology/2026/aug/06/lloyds-bank-should-publish-the-human-cost-of-its-ai-savings"
  },
  "original_language": "en",
  "account": null,
  "summary": "Banks should factor in the time spent by humans checking invented facts, writes Dr Gleb Tsipursky Your report ( Lloyds Bank to cut £2bn in costs as part of AI-powered strategy, 30 July ) raises a question that financial targets alone cannot answer: who absorbs the work when automation fails? Banks often count the minutes saved by the employee who uses an AI tool. They should also count the time…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}