{
  "id": 2439823,
  "title": "Rushing to Add AI Is Wrecking Your Customer Experience. Here’s How to Get It Right.",
  "url": "https://urgent.news/2026/08/21/rushing-to-add-ai-is-wrecking-your-customer-experience-heres-how-to",
  "topic": "ai",
  "section": "AI",
  "published": "2026-08-21T17:30:00.000Z",
  "source": {
    "name": "Entrepreneur",
    "slug": "entrepreneur",
    "url": "https://www.entrepreneur.com/growing-a-business/rushing-ai-can-destroy-your-customer-experience-heres-how/505121"
  },
  "original_language": "en",
  "account": null,
  "summary": "Every new AI tool creates another touchpoint with your customer. If those tools don't talk to each other, neither does your business.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}