{
  "id": 2385884,
  "title": "Customer complaints as untapped source of risk intelligence",
  "url": "https://urgent.news/2026/08/21/customer-complaints-as-untapped-source-of-risk-intelligence",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-21T13:56:00.000Z",
  "source": {
    "name": "BusinessDay Nigeria",
    "slug": "businessday-nigeria",
    "url": "https://businessday.ng/pro/article/customer-complaints-as-untapped-source-of-risk-intelligence/"
  },
  "original_language": "en",
  "account": null,
  "summary": "Why do some organisations take customer complaints personally, sometimes treating them as emotional attacks rather than formal requests for the read more Customer complaints as untapped source of risk intelligence",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}