{
  "id": 2372222,
  "title": "AI search ‘firmly’ part of customer experience",
  "url": "https://urgent.news/2026/08/21/ai-search-firmly-part-of-customer-experience",
  "topic": "ai",
  "section": "AI",
  "published": "2026-08-21T10:59:01.000Z",
  "source": {
    "name": "ITWeb",
    "slug": "itweb",
    "url": "https://www.itweb.co.za/article/ai-search-firmly-part-of-customer-experience/P3gQ2qGAzQm7nRD1"
  },
  "original_language": "en",
  "account": null,
  "summary": "Local consumers are increasingly using AI tools to compare products and prices, and find discounts and deals.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}