{
  "id": 2329784,
  "title": "India’s IndiGo website experiences booking problems for second time this week",
  "url": "https://urgent.news/2026/08/21/indias-indigo-website-experiences-booking-problems-for-second-time-2329784",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-08-21T07:02:00.000Z",
  "source": {
    "name": "Free Malaysia Today",
    "slug": "free-malaysia-today",
    "url": "https://www.freemalaysiatoday.com/category/business/2026/08/21/india-s-indigo-website-experiences-booking-problems-for-second-time-this-week"
  },
  "original_language": "en",
  "account": "India's leading airline, IndiGo, faced booking issues on its website for the second time this week on Friday. The website displayed a \"no data available\" message, preventing users from reserving flights. This disruption marked the second such incident this week, following a similar issue earlier on Wednesday. IndiGo's core reservation platform was experiencing intermittent problems, making it difficult for some customers to access online services. The airline was collaborating with its partner to resolve the issue, but did not provide further details. Complaints about failed bookings, web check-ins, and payment confirmations flooded IndiGo's X platform. The airline, which held a 67% share of India's domestic aviation market in July, had previously been under scrutiny in December after poor pilot roster planning led to the cancellation of around 4,500 flights, stranding tens of thousands of passengers and disrupting travel across the country.",
  "summary": "IndiGo said on Wednesday it was experiencing 'intermittent issues' with its reservation system, affecting some customers' access to online services.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 3,
    "also_reported_by": [
      {
        "outlet": "Free Malaysia Today",
        "title": "India’s IndiGo website experiences booking problems for second time this week",
        "url": "https://urgent.news/2026/08/21/indias-indigo-website-experiences-booking-problems-for-second-time",
        "published": "2026-08-21T07:02:00.000Z"
      },
      {
        "outlet": "Hindustan Times",
        "title": "IndiGo's website hit by service disruption for second time in a week, customers unable to book tickets",
        "url": "https://urgent.news/2026/08/21/indigos-website-hit-by-service-disruption-for-second-time-in-a-week",
        "published": "2026-08-21T07:29:39.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}