{
  "id": 2320382,
  "title": "Rates, Digital Support Boost Small Business Insurance Customer Satisfaction: JD Power",
  "url": "https://urgent.news/2026/08/21/rates-digital-support-boost-small-business-insurance-customer",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-08-21T05:56:58.000Z",
  "source": {
    "name": "Insurance Journal",
    "slug": "insurance-journal",
    "url": "https://www.insurancejournal.com/news/national/2026/08/21/882379.htm"
  },
  "original_language": "en",
  "account": null,
  "summary": "Small businesses’ overall satisfaction with small commercial insurers rose 15 points (to 713 on a 1,000-point scale), driven by improvements in digital support and rates, according to JD Power’s 2026 U.S. Small Commercial Insurance Study that surveyed 2900 customers earlier …",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}