{
  "id": 228562,
  "title": "Omilia Secures $67M To Expand AI Customer Experience Platform",
  "url": "https://urgent.news/2026/08/06/omilia-secures-67m-to-expand-ai-customer-experience-platform",
  "topic": "ai",
  "section": "AI",
  "published": "2026-08-06T16:49:22.000Z",
  "source": {
    "name": "Ventureburn",
    "slug": "ventureburn",
    "url": "https://ventureburn.com/omilia-secures-67m-series-b-funding/"
  },
  "original_language": "en",
  "account": "Omilia, an AI customer experience platform, has secured $67 million in Series B funding to expand its offerings. Expedition Growth Capital led the investment, which marks the company's second institutional funding round since its inception. The new capital will support global expansion, particularly in North America, while bolstering commercial operations and strengthening market presence. Omilia's technology focuses on AI-driven customer service solutions for large enterprises in sectors such as banking, insurance, and healthcare. The funding will allow Omilia to accelerate the rollout of its self-learning AI agents, providing scalable and intelligent contact centre technology without compromising security or compliance. Notable customers of Omilia include Capital One, Discover, RBC, Taco Bell, DWP, and PSEG. The company's cloud platform has become integral to daily customer interactions for many global enterprises, with recent deployments powering a major US bank and an insurance provider handling millions of calls and agent-assisted interactions daily. Omilia's proprietary voice AI technology sets it apart from other solutions, offering transparent pricing and operational control. The additional funding will be used to establish a new US office and hire senior leadership in areas such as revenue, marketing, and international growth.",
  "summary": "AI Customer Experience Platform Attracts New Investment Omilia announced closing a $67 million Series B funding round supporting expansion of its AI-powered customer experience platform. Expedition Growth Capital led the The post Omilia Secures $67M To Expand AI Customer Experience Platform appeared first on Ventureburn .",
  "key_points": [
    "Omilia raises $67M in Series B funding led by Expedition Growth Capital",
    "Funding supports global expansion, especially in North America",
    "Technology powers AI-driven customer service for banking, insurance, healthcare"
  ],
  "editors_take": "Omilia's funding round signals its shift to scaling up globally, especially in North America, and strengthening its market presence through expanded commercial operations and self-learning AI agent rollout.",
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}