{
  "id": 2204138,
  "title": "Google Messages RCS breaks with ‘3100’ error for some, especially Galaxy switchers",
  "url": "https://urgent.news/2026/08/20/google-messages-rcs-breaks-with-3100-error-for-some-especially-galaxy",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-08-20T19:10:11.000Z",
  "source": {
    "name": "9to5Google",
    "slug": "9to5google",
    "url": "https://9to5google.com/2026/08/20/google-messages-rcs-3100-error/"
  },
  "original_language": "en",
  "account": "Google Messages is reportedly experiencing issues with its RCS feature, particularly affecting Samsung Galaxy device users. The problem has been traced back to these devices, especially for those who have recently switched to a new device or network. Users on Google Messages have been reporting error code \"3100,\" which translates to \"Trouble connecting. Awaiting retry,\" indicating a failure to properly connect to RCS servers.\n\nThe issue seems to be more prevalent for users upgrading to new devices, such as the Galaxy Z Fold 8, or those moving to a new carrier. One possible cause could be errors during the porting of phone numbers, or corrupted cache files transferred by Samsung's Smart Switch. However, the exact cause remains unclear at this point.\n\nGoogle has provided troubleshooting steps for users experiencing this issue. These include turning RCS off, clearing data for \"Carrier Services,\" rebooting the device, and then turning RCS back on. Another user suggested a six-step process that includes temporarily turning off 2-step verification and clearing Play Services data. However, success with these methods appears to be inconsistent.\n\nGoogle has confirmed that this issue is a carrier problem and is working alongside partners to resolve it as quickly as possible. They have issued an update to 9to5Google, stating, \"We’re aware of this issue and are working with our carrier partners to get it fixed as soon as possible.\" Readers who are experiencing this problem are encouraged to share their device details and the issue they are facing.",
  "summary": "An issue with Google Messages appears to be breaking RCS for some users, with much of the problem tracing back to Samsung Galaxy devices.",
  "key_points": [
    "Google Messages RCS feature experiencing 3100 error for Samsung Galaxy users.",
    "Issue likely caused by porting errors or corrupted cache files during device upgrades.",
    "Google working with carriers to resolve RCS connection problem."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Android Authority",
        "title": "Google’s working with your carrier to fix RCS in Messages",
        "url": "https://urgent.news/2026/08/20/googles-working-with-your-carrier-to-fix-rcs-in-messages",
        "published": "2026-08-20T19:57:45.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}