{
  "id": 220194,
  "title": "Omilia raises $67M to scale its customer support platform",
  "url": "https://urgent.news/2026/08/06/omilia-raises-67m-to-scale-its-customer-support-platform",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-08-06T12:00:00.000Z",
  "source": {
    "name": "TechCrunch",
    "slug": "techcrunch",
    "url": "https://techcrunch.com/2026/08/06/omilia-raises-67m-to-scale-its-customer-support-platform/"
  },
  "original_language": "en",
  "account": "Omilia, a customer support firm based in Athens, has secured $67 million in Series B funding to enhance its AI-powered platform. Founded in 2002, Omilia has long advocated against overreliance on generative AI for basic customer queries, arguing that a more multifaceted approach is necessary. CEO Dimitris Vassos contends that companies like Sierra and Decagon focus solely on generative AI, limiting their effectiveness. Omilia has pivoted to develop self-learning agents capable of operating across multiple customer contact points. The company's recent funding round was led by Expedition Growth Capital, marking their second major capital raise following a $20 million investment in 2020. Omilia's annual recurring revenue has surged tenfold to $60 million since then. CEO Vassos emphasizes the company's strong unit economics, enabling steady growth without large infusions of capital. Omilia boasts a client roster that includes Capital One, Discover, RBC, DWP, and PSEG. They are currently focusing on expanding into voice-based ordering for quick-service restaurants, with Taco Bell already onboard and plans to serve over 1,000 outlets. Despite the risks associated with AI deployment, such as the Taco Bell incident where a customer ordered 18,000 cups of water, Omilia remains committed to its strategy. The new funding will be used to establish a U.S. office, bolster the go-to-market team, and hire a chief revenue officer, chief marketing officer, and a vice president of revenue operations. With approximately 500 employees, Omilia anticipates reaching 600 by year-end.",
  "summary": "The Series B is the company's second fundraise since it last raised capital in 2020. In that time, it has increased its ARR by 10x to $60 million.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}