{
  "id": 2151835,
  "title": "Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist",
  "url": "https://urgent.news/2026/08/20/frustrated-gp-patients-hang-up-as-yorkshire-accent-baffles-ai",
  "topic": "ai",
  "section": "AI",
  "published": "2026-08-20T09:25:57.000Z",
  "source": {
    "name": "Guardian Technology",
    "slug": "guardian-technology",
    "url": "https://www.theguardian.com/society/2026/aug/20/yorkshire-rotherham-ai-gp-receptionist-cannot-understand-accent"
  },
  "original_language": "en",
  "account": null,
  "summary": "‘Emma’ the Rotherham chatbot has 17 languages says AI firm – but health watchdog says system struggling with local ‘twangs’ Patients in a South Yorkshire town are frustrated by an AI GP receptionist not understanding their “broad accents”, a health watchdog has said. Healthwatch Rotherham , a local health and social care watchdog, said a number of practices in the area had introduced a new AI…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}