{
  "id": 2149490,
  "title": "‘Adoption and transformation are not the same thing,’ ServiceNow officer says as only 1 in 10 Singapore firms have redesigned workflows despite rising AI use",
  "url": "https://urgent.news/2026/08/20/adoption-and-transformation-are-not-the-same-thing-servicenow-officer",
  "topic": "ai",
  "section": "AI",
  "published": "2026-08-20T12:01:19.000Z",
  "source": {
    "name": "The Independent Singapore",
    "slug": "the-independent-singapore",
    "url": "https://theindependent.sg/adoption-and-transformation-are-not-the-same-thing-servicenow-officer-says-as-only-1-in-10-singapore-firms-have-redesigned-workflows-despite-rising-ai-use/"
  },
  "original_language": "en",
  "account": "ServiceNow’s Asia-Pacific and Japan innovation officer, CK Tan, emphasized that adoption and transformation are distinct concepts. Despite the increasing use of artificial intelligence (AI) in Singapore's workplaces, only a tenth of the city-state's firms have restructured their workflows due to AI, according to ServiceNow's latest Enterprise AI Maturity Index. The survey, which included 200 senior executives and 60 managers and individual contributors, revealed that AI usage among firms in Singapore surged from 22% in 2025 to 51% this year. While 33% of these firms reported AI assisting employees in their daily tasks, 18% admitted that their companies had not made any progress with advanced AI adoption. Despite this, Singapore businesses have been boosting their spending on AI. The report noted that AI budgets increased by 108% from the previous year and now constitute 15.4% of IT spending. Moreover, respondents anticipate a further 83% rise in AI investments next year. Singapore's AI maturity index reached 53 out of 100 this year, up from 34 last year, slightly surpassing the global average of 51. The city-state also outperformed the global average in managing AI risks, preparing workers for AI, and replacing outdated technology systems.",
  "summary": "AI budgets among Singapore firms have more than doubled from a year earlier, yet only a small share have redesigned their workflows around the technology. This article ( ‘Adoption and transformation are not the same thing,’ ServiceNow officer says as only 1 in 10 Singapore firms have redesigned workflows despite rising AI use ) first appeared on The Independent Singapore News .",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}