{
  "id": 20202816,
  "title": "Hilton retains world’s best workplace title for second year; CEO explains its employee-first approach",
  "url": "https://urgent.news/2026/11/15/hilton-retains-worlds-best-workplace-title-for-second-year-ceo",
  "topic": "business",
  "section": "Business",
  "published": "2026-11-15T17:20:43.000Z",
  "source": {
    "name": "Live Mint",
    "slug": "live-mint",
    "url": "https://www.livemint.com/news/trends/hilton-retains-world-s-best-workplace-title-for-second-year-ceo-explains-its-employee-first-approach-11794762596128.html"
  },
  "original_language": "en",
  "account": "Hilton has maintained its position as the world's top workplace for the second year in a row, according to Fortune magazine. CEO Chris Nassetta explained that the company's employee-first approach is the key to its success. Nassetta stated that Hilton prioritises employees and treats them well, rather than merely offering perks like free meals. He emphasised the importance of investing in employees, setting common goals, and ensuring that organisational values are upheld across all levels. Nassetta also highlighted the company's commitment to these principles, even during difficult times. Hilton, which employs over 500,000 people across 9,600 properties worldwide, has an employee engagement score of 93%. The CEO explained that the company's success can be attributed to its focus on people, a purpose-driven north star, and consistent effort. Hilton promotes talent from within, with 93% of its hotel leaders starting in frontline roles. The company's internal research shows that 67% of hotel leaders reached their first management position within three years. Nassetta believes in developing talent internally and discourages excessive reliance on external recruitment. The company is also exploring the use of artificial intelligence (AI) in the workplace, encouraging employees to use AI tools to enhance their work rather than fearing job loss.",
  "summary": "Chris Nassetta said creating a positive workplace requires companies to invest in their employees, give teams a common goal and ensure that organisational values are upheld across all levels.",
  "key_points": [
    "Hilton retains world's best workplace title for second year",
    "CEO Chris Nassetta attributes success to employee-first approach",
    "Company prioritises employees, sets common goals, upholds values"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}