{
  "id": 20154446,
  "title": "Co-op Bank customers hit by Sunday banking outage as App, USSD fail",
  "url": "https://urgent.news/2026/11/15/co-op-bank-customers-hit-by-sunday-banking-outage-as-app-ussd-fail",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-15T09:50:12.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/co-op-bank-customers-hit-by-sunday-banking-outage-as-app-ussd-fail"
  },
  "original_language": "en",
  "account": "On Sunday, November 15, 2026, Co-operative Bank of Kenya experienced a technical disruption that disrupted its digital banking services. Customers were unable to log into the MCo-opCash mobile banking application or access services through the bank's USSD platform, *667#. The issue came to light after customers shared their difficulties on social media platform X.\n\nOne customer, Felix Kaka (@kakafeliki), questioned the bank's official X account, stating he was unable to access his account or check his balance through either the app or USSD. \"I am unable to access and transact on my account; both on the app and USSD? I can't even see my balance, what's the matter???\" Kaka posted.\n\nCo-operative Bank acknowledged the technical problem and stated that its support team was working to restore normal services. The bank did not disclose the cause of the disruption or the duration of the outage. It also did not specify the extent of the affected services.\n\nThe incident underscores the reliance on digital banking platforms, with customers using mobile applications and USSD services for financial transactions. Customers with pending transactions should contact the bank's communication centre or visit operational branches for assistance. Customers are advised to avoid initiating transactions with unclear status to prevent duplicate payments. The bank is expected to provide further updates once its technical teams have restored services.",
  "summary": "Co-operative Bank of Kenya customers on Sunday, November 15, 2026, reported difficulties accessing their accounts and conducting transactions after the lender confirmed a technical disruption affecting its digital banking services. The outage left some customers unable to log into the MCo-opCash mobile banking application or access services through the bank’s USSD platform, *667#, raising…",
  "key_points": [
    "Co-operative Bank of Kenya experienced a Sunday outage on November 15, 2026",
    "Customers could not access MCo-opCash app or USSD platform 667#",
    "Bank acknowledged issue, support team working to restore services"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}