{
  "id": 20059666,
  "title": "Microsoft announces service ‘restored,’ global outage over",
  "url": "https://urgent.news/2026/11/14/microsoft-announces-service-restored-global-outage-over-20059666",
  "topic": "business",
  "section": "Business",
  "published": "2026-11-14T21:35:33.000Z",
  "source": {
    "name": "Business Recorder",
    "slug": "business-recorder",
    "url": "https://www.brecorder.com/news/40448991/microsoft-announces-service-restored-global-outage-over"
  },
  "original_language": "en",
  "account": "On Saturday, Microsoft announced that it had \"restored service\" to its customers, bringing to an end a major outage that had caused widespread disruption globally. The company stated in a post on X that it had \"completed our efforts to address the underlying issue\" and \"restored service to the remaining impacted customers and regions.\"\n\nThe outage, which began on Thursday, affected Microsoft's products in at least 74 countries and territories across the Americas, Europe, Asia, and Africa. Downdetector reported the global disruption, which took the company's services offline. Initially, Microsoft attributed the issue to \"elevated load\" on its infrastructure, noting it was not related to cyber threats or AI/agents.\n\nThe disruption impacted Outlook email service, the Microsoft Teams communication platform, and the company's Copilot AI assistant. In an attempt to take advantage of the situation, a phishing campaign was detected on Friday. The emails, imitating Microsoft's service notifications, warned users that messages blocked during the outage would be deleted unless they clicked to restore them.",
  "summary": "WASHINGTON: Tech giant Microsoft said Saturday it has “restored service” to customers, effectively drawing a close to a massive outage that caused chaos and disrupted public services and business around the world. “We have completed our efforts to address the underlying issue of the incident and restored service to the remaining impacted customers and regions,” the US-based company said in an X…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 5,
    "also_reported_by": [
      {
        "outlet": "Mothership",
        "title": "Microsoft apologises for day-long service outage, blames network capacity upgrade gone wrong",
        "url": "https://urgent.news/2026/11/14/microsoft-apologises-for-day-long-service-outage-blames-network",
        "published": "2026-11-14T13:06:38.000Z"
      },
      {
        "outlet": "Dawn",
        "title": "Microsoft announces service 'restored', global outage over",
        "url": "https://urgent.news/2026/11/14/microsoft-announces-service-restored-global-outage-over",
        "published": "2026-11-14T17:28:45.000Z"
      },
      {
        "outlet": "Free Malaysia Today",
        "title": "Microsoft announces service ‘restored,’ global outage over",
        "url": "https://urgent.news/2026/11/14/microsoft-announces-service-restored-global-outage-over-20049779",
        "published": "2026-11-14T20:55:00.000Z"
      },
      {
        "outlet": "Malay Mail",
        "title": "Microsoft announces service ‘restored,’ global outage over",
        "url": "https://urgent.news/2026/11/15/microsoft-announces-service-restored-global-outage-over",
        "published": "2026-11-15T01:20:48.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}