{
  "id": 20052887,
  "title": "Microsoft announces service ‘restored,’ global outage over",
  "url": "https://urgent.news/2026/11/14/microsoft-announces-service-restored-global-outage-over-20052887",
  "topic": "world",
  "section": "World",
  "published": "2026-11-14T20:55:00.000Z",
  "source": {
    "name": "Free Malaysia Today",
    "slug": "free-malaysia-today",
    "url": "https://www.freemalaysiatoday.com/category/world/2026/11/15/microsoft-announces-service-restored-global-outage-over"
  },
  "original_language": "en",
  "account": "Microsoft has officially declared the restoration of its services, following a widespread disruption on Thursday that impacted customers across the globe, according to a statement released on Saturday. The tech giant, headquartered in the US, attributed the outage to a technical issue, clarifying that it was not the result of a cyberattack or AI agents, as initially reported by the company the day prior.\n\nThe outage affected critical services such as Outlook email, Microsoft Teams, and the company's Copilot AI assistant, causing chaos and disrupting business operations worldwide. By the time Microsoft announced the recovery, the disruption had affected at least 74 countries and territories across the Americas, Europe, Asia, and Africa, as per monitoring data from Downdetector.\n\nDespite the restoration of service, Microsoft issued a warning about an active phishing campaign that was exploiting the incident. The emails, which mimicked official service notifications, advised recipients to click on links to supposedly restore messages that had been blocked during the outage, potentially leading to unintended consequences.",
  "summary": "Thursday’s global outage disrupted the company’s services in at least 74 countries and territories across the Americas, Europe, Asia and Africa, according to Downdetector.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Dawn",
        "title": "Microsoft announces service 'restored', global outage over",
        "url": "https://urgent.news/2026/11/14/microsoft-announces-service-restored-global-outage-over",
        "published": "2026-11-14T17:28:45.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}