{
  "id": 20039901,
  "title": "Govt outlines how Kenyans can avoid long queues at Huduma Centres",
  "url": "https://urgent.news/2026/11/14/govt-outlines-how-kenyans-can-avoid-long-queues-at-huduma-centres",
  "topic": "world",
  "section": "World",
  "published": "2026-11-14T19:38:35.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/news/govt-outlines-how-kenyans-can-avoid-long-queues-at-huduma-centres"
  },
  "original_language": "en",
  "account": "The Kenyan government has shared advice on how residents can prevent lengthy lines at Huduma Centres by booking appointments beforehand through the Huduma Kenya Service by Appointment (SBA) portal. A notice posted on their official channels encouraged citizens to secure their service slots early rather than waiting until the last minute, emphasizing that advance bookings would help them avoid waiting in long queues when obtaining government services. \"Skip long queues by booking your slot early. Book mapema na usortiwe fast!\" Huduma Kenya stated. To access their Service by Appointment (SBA) portal, Kenyans must visit the official website, www.hudumakenya.go.ke, where they can log in and schedule their appointments. The objective of this initiative is to aid citizens in planning their visits to Huduma Centres, thereby minimizing the time spent waiting to receive services. Huduma Kenya urged the public to make early bookings to circumvent the last-minute rush and enhance their overall experience when visiting the service centres. In order to dodge queues, Kenyans can adhere to these steps: The agency's message to Kenyans emphasizes the importance of booking appointments in advance to effectively manage their time and sidestep unnecessary waiting periods when accessing government services. This recommendation follows the recent announcement by the Directorate of Criminal Investigations (DCI) expanding its biometric Police Clearance Certificate (PCC) processing services to two additional Huduma Centres in Turkana and West Pokot. On November 12, 2026, the DCI announced the installation of the Multi-Biometric Identification System (MBIS) at the Lodwar Huduma Centre in Turkana County and the Kapenguria Huduma Centre in West Pokot County. The DCI stated that this expansion is part of their ongoing efforts to make government services more convenient for Kenyans by reducing the distance residents must travel to obtain police clearance services.",
  "summary": "The government has outlined how Kenyans can avoid long queues at Huduma Centres by booking appointments in advance through the Huduma Kenya Service by Appointment (SBA) portal. In a notice shared on its official platforms, Huduma Kenya urged citizens to secure their service slots early instead of waiting until the last minute, saying advance bookings […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}