{
  "id": 20036406,
  "title": "AT&T uses agentic AI to reinvent business processes from the ground up",
  "url": "https://urgent.news/2026/11/14/at-t-uses-agentic-ai-to-reinvent-business-processes-from-the-ground-up",
  "topic": "ai",
  "section": "AI",
  "published": "2026-11-14T19:37:13.000Z",
  "source": {
    "name": "SiliconANGLE",
    "slug": "siliconangle",
    "url": "https://siliconangle.com/2026/11/14/att-uses-agentic-ai-to-reinvent-business-processes-from-the-ground-up/"
  },
  "original_language": "en",
  "account": "AT&T Corp. is leveraging autonomous agents powered by artificial intelligence to fundamentally alter its business operations, reports theCUBE. Nearly 500 such agentic workflows are currently operational, with plans to triple that number next year. The company processes an estimated 45 billion AI tokens daily, with its agentic AI platform handling over a million transactions monthly. At an Amazon Web Services event in Boston, Luke Corbin, AT&T's assistant vice president of digital transformation and AI, emphasized that the company is rethinking entire business processes using agentic capabilities, rather than merely automating individual tasks. The core of this transformation lies within Business Agent Foundry, a group formed in 2025 to work with various business units. They map business processes using established frameworks, identify redundant steps and outdated dependencies, and seek ways to streamline these operations. For instance, AT&T streamlined customer fiber installation orders, eliminating manual ticket retrieval and record updates, thus reducing delays and accelerating service delivery. Another success story involves halving the time needed to provision dedicated internet connections, a process previously bogged down by manual updates. AT&T's approach diverges from conventional methods that create numerous specialized agents. Instead, the company maintains a smaller set of agents that execute business workflows using centrally managed business logic. Retrieval agents identify applicable information, while planning agents determine necessary actions, tools, and data. While individual employees can create personal productivity agents, workflows impacting customers must undergo rigorous reviews for security, privacy, and compliance before being approved. All production workflows undergo human oversight initially, only moving to autonomous operation once accuracy reaches the mid-to-high 90% range within a permissible risk profile. Continuous monitoring ensures performance and detects any drift. Success metrics include labor savings, revenue generation, cost reductions, and customer satisfaction. AT&T's 151-year-old legacy, built on numerous legacy processes and applications, presents a high maintenance cost. However, by offsetting some expenses with simpler generative workflows, a compelling business case emerges. Sales prospecting benefits from agents validating customer locations and checking fiber availability before sales representatives invest time pursuing opportunities. Scaling this capability requires consolidating fragmented data and ensuring reliable connectivity across data centers, cloud infrastructure, and mobile workers. AT&T has navigated through multiple mergers and acquisitions, creating a complex data infrastructure. Encouraging employee participation in ideating agent usage has helped alleviate resistance to AI replacing certain roles. The focus is now shifting from refining existing processes to using agents for launching new services, entering markets, and supporting new sales channels. Ultimately, Corbin envisions distributed AI-driven transformation throughout the organization, rather than being concentrated in a specialized team.",
  "summary": "AT&T Corp. is moving beyond using artificial intelligence to improve employee productivity, increasingly applying autonomous agents to redesign how its business operates. Nearly 500 agentic workflows are already in production, and the telecom giant plans to triple that number next year. AT&T now processes about 45 billion AI tokens daily across the company, according to […] The post AT&T uses…",
  "key_points": [
    "AT&T employs 500 agentic AI workflows, aiming to triple by next year",
    "Business Agent Foundry streamlines processes, reducing delays and accelerating service delivery",
    "Success metrics include labor savings, revenue generation, and customer satisfaction"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}