{
  "id": 20010337,
  "title": "Security Bank trains more staff, develops AI agents",
  "url": "https://urgent.news/2026/11/14/security-bank-trains-more-staff-develops-ai-agents",
  "topic": "ai",
  "section": "AI",
  "published": "2026-11-14T16:00:00.000Z",
  "source": {
    "name": "Philippine Star Business",
    "slug": "philippine-star-business",
    "url": "https://www.philstar.com/business/2026/11/15/2570124/security-bank-trains-more-staff-develops-ai-agents"
  },
  "original_language": "en",
  "account": "Manila, Philippines — Security Bank Corp. has trained over 3,000 employees in agentic artificial intelligence (AI) and developed 3,100 low-level AI agents to embed the technology in daily operations while maintaining human oversight on customer-related decisions. Security Bank's Chief Digital and Technology Officer, Patrick Meneses, stated that AI will handle routine tasks, allowing employees to focus on customer service and human judgment-required decisions.\n\nAgentic AI refers to systems capable of carrying out a series of tasks toward a goal, rather than responding to individual prompts. Security Bank's AI implementation extends beyond technology specialists, involving employees in business, operations, finance, and risk. Currently, 98% of 1,210 employees engage daily with Copilot Premium licenses, and staff have created 3,100 AI agents for various business and operational functions.\n\nMeneses emphasized that while AI can recommend, analyze, and assist, accountability cannot be delegated to algorithms. He maintains human oversight for AI solutions in the bank. The traditional AI debate often focuses on job elimination, but Meneses believes the more relevant discussion is how employees' responsibilities will evolve as machines become better at processing information. He stated, \"I don’t see the future as people versus AI. I see it as people with AI versus people without it.\"\n\nAI can help banking product managers gather information, reconcile figures, prepare reports, and review documents, freeing them to focus on customers and complex decisions. The bank is extending AI training beyond programmers and data scientists, with introductory training covering effective prompt writing, AI-generated response accuracy, information classification, and recognition of situations unsuitable for technology use. Role-specific workshops, business-unit champions, and \"Agent Makers\" help promote adoption, while low-code and no-code tools enable building solutions without advanced programming skills.\n\nMeneses noted that critical thinking, curiosity, data literacy, and judgment will remain essential, as knowing how to ask a good question becomes vital when machines can produce answers in seconds. For customers, the bank aims to reduce frustration, speeds up inquiries, and minimizes repeated information provision. AI should enhance service and relevance, not just replace human interaction.\n\nSecurity Bank has been developing its AI governance approach for over four years, focusing on data assessment, result explainability, human review requirements, and post-introduction monitoring. Meneses envisions AI becoming less visible as a standalone technology and deeply integrated into everyday banking operations within three to five years. This integration could lead to simpler, personalized, and proactive service for customers and less time spent on routine tasks for employees, allowing them to interpret information, make decisions, and build relationships more effectively.",
  "summary": "Security Bank Corp. has trained more than 3,000 employees in agentic artificial intelligence and seen its workforce develop 3,100 AI agents, as the lender moves to embed the technology in daily operations without removing human oversight from decisions that affect customers.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}